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Bright Pearl: A Quick Look

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What Is Bright Pearl?

Founded by Andrew Mulvenna and Chris Tanner in 2007, Brightpearl is a multichannel retail management system software geared towards high growth brands, retailers, and wholesalers. It functions as a unified platform from which multichannel sellers can automate and streamline the vital processes of their retail operations such as inventory and sales order management, shipping and fulfillment, retail accounting, and more. Regarded as one of the leading merchant services providers today, Brightpearl currently provides its services to more than 1.4K business owners and has processed over $2.5 billion in merchant sales.

Let’s Talk Features

Sales Order Management

• Designed to handle a high volume of orders

• Centralized platform to manage orders across all sales channels

• Automated order processing – automated inventory allocation, order routing, sales invoicing

• Customizable order management workflow – track order fulfillment process from start to end by assigning custom order statuses; set rules on inventory allocation, fulfillment, shipping, invoicing, billing, and order tracking based on sales order process

• Amazon FBA Multichannel Fulfillment – Amazon multichannel fulfillment integration allows faster fulfillment for orders from sites such as Shopify, Magento, eBay, Bigcommerce, etc.

• Automated dropshipping

• Flexible returns and refunds management

• Integrated real-time accounting

• Integrated Point-of-Sale System – intuitive and integrated iOS mobile app with offline capabilities syncs sales, inventory, customer and payment info in real-time, and can process online and in-person transactions

• Offline orders processing

• Automated creation of shipping labels via shipping and 3PL integrations

• Backorders and pre-orders management

• Sales analysis reporting

• Wholesaler management

Inventory Management

• Real-time inventory updates (based on product sales, warehouse-to-warehouse transfers, returns, restocks, etc.) across all sales channels and locations for full visibility and control

• Inventory barcoding

• Automated inventory demand planning software – track inventory performance by viewing insights on seasonality, fastest and slowest moving inventory, historic sales data, reorder points, out of stock periods, and many more for data-driven inventory forecasting

• Amazon FBA inventory reconciliation – to maintain accurate inventory levels

• Integrated real-time accounting

• Integrated shipping and order fulfillment management

• Product analytics

• Raw material inventory tracking

• Product kitting

• Multiple price lists – diversify product costs, assign to vendors for complete and accurate auditing and accounting

Shipping and Order Fulfillment Management

• Workflow automation and customization for order fulfillment

• Multi-warehouse order fulfillment – track and manage inventory across all stores, warehouses and suppliers; do inventory allocation and transfers to ensure products are at their proper locations

• Order splitting automation

• FIFO (first-in, first-out) – based order routing

• Pick, pack and ship workflow automation

• Shipping prices configuration

• Amazon FBA Multichannel Fulfillment

• Dropshipping automation

• Integrated shipping labels

• Backorders fulfillment management

• Customizable shipping methods

Warehouse Management

• Warehouse management system fully integrates with inventory management and accounting platforms.

• Configurable workflows

• Exclusive interface for warehouse management staff

• Automated shipping integrations

• Full and partial inventory counts based on location, throughput, value, product attributes or selection defined by the user

• Returns management

• Inventory reconciliation

• FIFO-based pick and pack workflow

• Barcoding

• Customizable views of inventory details for effective shipping prioritization

Retail Accounting

• Retail accounting system provides complete audit trail by consolidating purchasing, sales and accounting data in one place

• Automated, real-time financial reporting

• Third-party accounting software has access to real-time sales performance reporting

• Accurate COGS (Cost of Goods Sold) tracking, integrated landing costs and business expenses management for highly accurate financial reporting; See true value of inventory and understand profitability

• Sales tax and VAT returns reporting

• Amazon FBA fees, transactions and adjustments tracking

• Accounts payable and receivables real-time tracking and reporting

• Multi-currency support

• Bank reconciliation functionality

Purchase Order and Supplier Management

• Inventory stock level reporting

• Fully automated purchase management – low inventory alert triggers the automatic placement of purchase orders with user-set product quantities

• Centralized supplier management – manage complete supplier data in one platform; suppliers can input tracking information via supplier portal to reduce user’s data entry work

• FIFO inventory costing method for accurate accounting

• Landed cost tracking and dynamic unit cost tracking

• Automated batch invoicing

Reporting and Business Intelligence

• Report scheduling

• Customizable reports

• Management reporting

• Product analytics

• Inventory and demand reporting

• Sales channel performance reporting

• Customer reporting

• Financial performance

Payments App

• Online payments systems integrations – Brightpearl currently integrates with Authorize.net, Braintree, Sage Pay, PayPal, Worldpay, USAePay, Stripe, iZettle and many more

• Business-to-Business payment processing via virtual terminal or phone

• Send customizable “Click-to-Pay” invoices for increased customer convenience

• Secure customer data management

• Secure user delegation

• Integrated Point-of-Sale system enables processing of payments made in person

Customer Relationship Management

• Access to customers’ historical data

• Customer credit management

• Access to email correspondence history with customers and suppliers

• Manage customer correspondence via automated reminders

• Customer categorization with customizable tags

What We Love about It – The Pros

It’s a Centralized Platform for Your Retail Operations

Brightpearl greatly eases the burden of managing a multichannel retail business as it consolidates all your sales channels in one place and provides you with all the tools you need to manage your orders, inventory, shipping and fulfillment, accounting and customer data, and business analytics. Aside from syncing all your business data across all sales channels in real-time for full visibility, it also has powerful automation features that allows you to automate routine tasks and processes to streamline your business operations. Because it greatly reduces the amount of work to be done on the backend, you can spend more time focusing on the front end of your business to increase sales and make your business more profitable.

Its Enterprise Resource Planning (ERP) Functionality

Brightpearl offers the functionality of an ERP system, as it provides complete retail insights and analytics that cover your entire operations. Its robust reporting system provides full transparency and visibility, and enables you to stay in full control by giving you instant access to business metrics and key performance indicators that matter to you the most. You always have a complete view of how your business is performing, allowing you to make quick, intelligent, data-driven decisions that can optimize the various aspects of your business. It also allows you to make accurate forecasts, helping you plan for the future more efficiently.

Its Capacity for High Level Performance

Brightpearl is a powerhouse with enterprise-class reliability and was designed to be able to handle 25,000 orders per hour. It seamlessly integrates with a network of marketplaces, shopping carts, ecommerce platforms and 3rd party service apps that gives the platform the ability to support high transaction volumes. Brightpearl is continuously adding new integrations and its open API allow you to integrate the platform to your specific needs with personalized workflows and unique processes.

What We’re Not Crazy About – The Cons

Brightpearl Pricing

While Brightpearl does not advertise its prices on its site (interested parties must request a price quote), it makes it perfectly clear on its pricing page that it caters to fast-growing, larger merchants. Its entry level High Growth plan is recommended for merchants who do $500K to $2 million in sales annually and its Enterprise and Brand Leader plans are recommended for those who do $2 million to $5 million and $5 million and above in annual sales, respectively. This strongly indicates that this is out of the price range of small multichannel sellers.

Another thing to take note of is the steep onboarding and set up fee that needs to be paid before you start using the platform. In our opinion though, the eye-watering onboarding and set-up fee is justified and we explain why in the part which discusses implementation time.

Its Implementation Time

Just to be perfectly clear, we are putting Brightpearl’s implementation time here because the implementation time of most of its competitors range from one day to four weeks. For Brightpearl, it takes about eight to 10 weeks. This needs to be properly contextualized, though.

For Brightpearl, implementation goes through several meticulous stages and the first one is the creation of a customized project plan that supports the unique business needs of the customer by a team of consultants tasked to guide the customer from demo to project launch.

Next, the team will migrate and validate the customer’s business data to optimize software performance, advise the customer on importing and managing client data, connect and test integrations with online marketplaces and ecommerce sites, orient the customer on integrations and applications to streamline business processes, prepare training materials for the customer and his or her staff, assist the customer during project launch, and evaluate and further optimize the customer’s system post launch.

At each stage, the team will conduct quality and performance checks to ensure that the project plan is well suited for the customer. The whole process understandably takes time and can be a bit expensive, but it ensures that the platform works properly and addresses all the retail operation demands of the customer.

Its High Learning Curve

Brightpearl is a sophisticated piece of tech, and learning its wide range of functions and capabilities can be a bit tedious and overwhelming. Despite the excellent set up and onboarding assistance, it may take some time to get accustomed to the workflows of the platform.

On a more positive note, Brightpearl customer support team is available via phone or live chat 16 hours a day, and its email support is available 24/7. Brightpearl also has a great resource center with instructional material such as guides and how-to-do articles, as well as a community forum where you can congregate with other users. These help and support features do a fantastic job of lowering the platform’s learning curve.

Our Final Take: Should You Get Bright Pearl?

Please read before proceeding:

We participate in affiliate programs to fund Seller Spaceship. Some of the links you will find in our articles are affiliate links, which means that if you purchase a product using our link, we will earn a small commision. This does not, however, come with any additional cost to you, and we guarantee that our reviews will never be based on whether we will earn a commision off a product or not. We stand by our mission to provide objective and informative reviews. That being said, if you do find our product/service review helpful and decide to purchase a product or service we review, we would really appreciate it if you use our links to do so. It will really help the Seller Spaceship team a lot in providing you with awesome content that can hopefully help your business!

Before considering Brightpearl, ask yourself the following questions:

1. Do you sell on at least two ecommerce platforms?

2. Is your multi channel retail business doing at least $1 million in sales annually, or do you expect it to be doing so in the next 8 to 12 months?

3. Do you process at least 2K orders per month?

4. Do you have more than one warehouse to manage?

5. Are you willing to make a considerable investment in a retail operations management solution to take your business to the next level?

If you answered “YES” to all of these questions, Brightpearl is a viable option for you. The platform isn’t really for businesses still in its early growth stages and its powerful functionality will more likely benefit business owners who have established firm footholds on multiple sales channels.

Brightpearl is geared for quick and continuous growth, and was designed specifically for the use of retailers, which is why a lot of emphasis is placed on configuration. Every feature, update, and integration was created and incorporated with the retail sector in mind. No matter what business model you utilize and how complex your retail operations are, the platform can streamline your business processes and scale with you as the demands of your business grows.

Also, while Brightpearl can be quite a financial investment, it is significantly less expensive than a “catch-all” enterprise resource planning system. You get to save money while enjoying all the vital retail management features and perks of an ERP system. Moreover, Brightpearl has a shorter implementation time than traditional ERPs, allowing you to reallocate your time, focus, and attention to growing other aspects of your retail business.

In addition, Brightpearl reports that their platform increases order processing efficiency by 70% and reduces human error by 65%. You’ll see faster returns on investment, and most probably, you’ll be able to pay off your first year subscription and rake in more profit in no time.

To sum up, Brightpearl is an ideal all-in-one retail management solution for mid-sized to large multichannel retailers that promises to provide the high level of functionality traditional ERPs offer at less cost and faster implementation time. It’s a worthwhile investment that can help unlock the full potential of your business.

If you’d like to see how your multichannel retail business can benefit from a powerful ERP system like Brightpearl, get in touch with their team and request a free trial. Experience first hand how the platform can improve your workflows to create significant bottom-line savings.

Is there anything you love about Brightpearl that we weren’t able to mention in the article? Is there a feature that has really helped your business that you’d like to share? Do you have more questions about this awesome Amazon inventory management tool? Post a comment and join in on the discussion. We’d love to hear from you!

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Ecomdash: A Quick Look

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What Is Ecomdash?

Founded by Kevin Loomis and Laura Bell Greeno in 2013, Ecomdashis a multichannel inventory management software solution geared towards small and mid-sized sellers. It provides users a unified platform from which they can easily manage inventory, product listings, sales orders, shipping and fulfillment. Known for their dedication to supporting the growth of small businesses, Ecomdash has processed over $3 billion in sales orders and currently manages over 35 million SKUs.

Let’s Talk Features

Inventory Management Software

• Track and sync inventory quantities in near-real time across all warehouses and sales channels

• Unique and convenient product SKU mapping system

• Set custom alerts for low inventory levels that work with set inventory reorder rules at product or warehouse level

• Multiple warehouse management

• Tracking of manufactured/hand-made items

• Management of complicated inventory items such as bundles and multipacks

Order Management Software

• Sales order management across an unlimited number of sales channels

• Streamlined accounting

• Order fulfillment workflow automation

• FBA integration

• Order fulfillment across multiple warehouses

• Dropshipping automation

Dropshipping Automation Software

• Multiple supplier management

• Product data syncing – list products to multiple sales channels and product quantity updates

• Product tracking via SKU mapping

• Dropship order fulfillment automation

• Automated shipment tracking updates

Amazon FBA Management Software (Multi Channel Fulfillment)

• Inbound shipment tracking

• Multichannel order routing

• Multiple warehouse management

Multichannel Listing Tool

• Fast account setup

• Centralized platform to manage listings across all sales channels

• Bulk upload and editing functionality (up to 250 listings at a time)

• Data entry automation via creation of listing templates

Shipping Management Software

• Centralized platform to manage shipping

• Multiple carrier management (FedEx, UPS, DHL and USPS via Endicia, Pitney Bowes and Stamps.com)

• Time-efficient workflow automation

• In-house and outsourced fulfillment location management

• Shipping discounts via Pitney Bowes and Stamps.com

Purchase Order Software

• Intuitive restock forecast report facilitates smart inventory planning

• Shipment tracking

• Streamlined accounting

• Easy Purchase Order Creation

• Product quantity sync when orders are received

• Average Landed Cost tracking

Sales Reporting System

• Over 40 business health reports (Inventory Valuation, Inventory Forecasts, Sales and Revenue, Profitability, etc.) to help monitor sales trends, optimize inventory planning and simplify taxes

Open Ecommerce API

• Build integrations to more marketplaces

• Easy supply chain management

• Build your own ecommerce solution through Ecomdash’s developer portal and accelerate time to market

What We Love about It – The Pros

Ecomdash Pricing

This is where Ecomdash sets itself apart from its competitors. Currently, there is no other software solution with this level of functionality available at this price point, which makes it ideal for smaller multichannel sellers. Ecomdash utilizes an order volume-based pricing structure and its plans range from $60/month (for less than 100 orders) to $350/month (for up to 10K orders, above this amount, users will need a custom account). Ecomdash is very affordable, and its well-thought-out pricing structure actually helps subscribers save money over time as it scales according to your budget and business needs.

We also love that an unlimited number of users can use the software, and all the features are available in all plan tiers. Ecomdash offers a free 15-day trial period, but take note that if you decide to get Ecomdash, there is a $99 onboarding assistance fee.

Its Excellent Feature Set

It’s just amazing how broad the feature set of Ecomdash is. Loaded with features such as inventory, order and shipping management tools, automation bots, analytics, and an extensive integrations library, it really provides everything you need to run multiple storefronts easily and efficiently. Powered by its award-winning inventory management software, Ecomdash can address virtually every operational demand a multichannel retail business has through its powerful inventory monitoring, order management, and shipping administration capabilities. Feature-wise, it’s almost on par with enterprise-focused software solutions like Stitch Labs and Skubana. Trust us, its feature set is that impressive.

Its Extensive Integrations Library

Like most leading platforms, Ecomdash seamlessly integrates with a large number of accounting apps (Xero and Quickbooks), shipping and fulfillment services (DHL, UPS, FedEx, etc.), shopping carts and third-party marketplaces (Shopify, WooCommerce, Magento, Amazon, eBay, Walmart, Etsy, etc.). Check out their full integrations library here. However, Ecomdash’s integrations library has some noteworthy features which make it exceptional:

• It supports accounting apps Quickbooks and Xero, unlike Skubana which doesn’t provide in-house accounting connectors.

• It integrates with SPS commerce, giving users instant access to a massive network of Electronic Data Interchange (EDI) connections and more than 90K retail entities without having to configure or update anything.

• It integrates with dropshipping providers like Hicks and the Wholesale House. This is ideal for sellers who wish to expand their product line to reach more customers.

• It supports smaller ecommerce platforms and site builders like Sitey and Sitebuilder.com.

What We’re Not Crazy About – The Cons

The Clunky Interface

Sorry Ecomdash, but we feel the interface needs some improvement. It’s outdated, a bit disorganized, and not mobile-friendly at all. Also the software has a high learning curve and it takes some time to get accustomed to the workflows and organization of the input fields.

On the upside, Ecomdash does a great job of providing help and support to new users. They provide an extensive knowledgebase full of informative training tools – a resources library, webinars and regular demos, as well as excellent customer support via phone, email or live chat (Take note that customer support is only available during business hours- 8:00 am to 7:30 pm EST). Also, Ecomdash offers reasonably-priced training programs facilitated by dedicated coaches that cover onboarding support, dropshipping, and backend operations management. To a certain degree, the excellent help and support from Ecomdash offsets the software’s high learning curve.

Reports of Spotty Website Performance

We’ve heard some grumblings about Ecomdash’s website performance. Some users have complained of slow loading times during peak hours and significant lags (particularly in the shipping GUI) which can hamper productivity and be a cause of frustration. Also, there have been complaints about system bugs, and how it takes Ecomdash quite some time in resolving them. The good news is that Ecomdash seems to be on top of this user concern and implemented changes recently to improve website performance.

The Mobile App

Ecomdash offers a mobile app for Android and iOS users, but it only functions as a barcode scanner. That’s pretty much it.

Our Final Take: Should You Get Ecomdash?

Please read before proceeding:

We participate in affiliate programs to fund Seller Spaceship. Some of the links you will find in our articles are affiliate links, which means that if you purchase a product using our link, we will earn a small commision. This does not, however, come with any additional cost to you, and we guarantee that our reviews will never be based on whether we will earn a commision off a product or not. We stand by our mission to provide objective and informative reviews. That being said, if you do find our product/service review helpful and decide to purchase a product or service we review, we would really appreciate it if you use our links to do so. It will really help the Seller Spaceship team a lot in providing you with awesome content that can hopefully help your business!

If you are a multichannel seller that deals with high volumes (more than 10,000 sales orders monthly), the answer is NO. You should be looking at a more advanced enterprise platform like Stitch Labs. If you want to learn more about Stitch Labs, read our full review here.

However, if you are a small multichannel seller on a budget looking to simplify your ecommerce and inventory management operations, YES. Ecomdash is the inventory and order management solution for you.

Ecomdash is an equalizer, as it provides the level of functionality often reserved for more costly enterprise platforms like Skubana at a price smaller merchants can afford. Aside from being affordable, it is also a scalable solution as it gives you the freedom to choose a plan tier that suits the present needs of your business, and the option to upgrade as your business grows.

As discussed in the previous section, Ecomdash’s broad and powerful feature set allows you to effectively streamline the key processes of your business from a single, centralized platform. It makes managing multiple storefronts faster and so much easier. This enables you to refocus time and energy to reinforcing other aspects of your business such as growing sales and increasing customer satisfaction.

To sum up, Ecomdash is perfect for small businesses looking to improve efficiency, boost productivity, and increase profits.

If you’d like to see if Ecomdash is the cost-efficient inventory, order and shipping management solution you are looking for, sign up for a 15-day trial. Get a feel of how its features work to understand how it can potentially help your business grow.

Is there anything you love about Ecomdash that we weren’t able to mention in the article? Is there a feature that has really helped your business that you’d like to share? Do you have more questions about this awesome Amazon inventory management tool? Post a comment and join in on the discussion. We’d love to hear from you!

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Brightpearl Review: An All-In-One Multi Channel Retail Management Solution With ERP Functionality

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Stitch Labs: A Quick Look

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What Is Stitch Labs?

Founded by Brandon Levey, Jake Gasaway, and Michelle Laham in 2011, Stitch Labs is a leading cloud-based multichannel inventory management software solution for high-growth brands and retailers. Stitch was designed to answer all the operational demands of a multichannel retail business by providing automation, centralized inventory management, and in-depth analytics. Currently one of the fastest growing inventory and order management platforms in the market today, they process 26 million orders and generates $4.5 billion in merchant transactional revenue per year.

Let’s Talk Features

Inventory Management Software

• Centralized inventory promotes visibility across all sales channels and locations

• Access to inventory data such as stock history, stock-takes and reconciliation reports

• Ease of adding new channels and locations without compromising visibility.

• Allocation of inventory to specific channels and VIP customers

• Automated low stock alerts and automated calculation of reorder points for effective implementation of a just-in-time inventory system

• Access to historical sales reports and real-time inventory data

Inventory Control System

• Automation of inventory management-related tasks

• Real-time view of stock levels and inventory performance across all sales channels and locations

• Real-time inventory sync (from all your locations) to prevent overselling

• Inventory and order management capabilities allows leveraging of bundles, mystery boxes, pre-orders, loyalty programs and other merchandising techniques

Multichannel Selling

• Full control of all sales channels

• Real time stock updates

• Over a dozen integrations; add channels with ease

• Sales channel analytics – compare performance of sales channels

• Auto-sync inventory

• Low Stock alerts to prevent stockouts

• Sell across locations

Order Management Software

• Automation of order management tasks (order splitting, backorder management, order import, shipping updates)

• Streamline workflows

• Robust inventory management

• Capacity to handle high volume sales (over 25k orders a day)

• Support for up to 100k SKUs

• Streamlined customer service

• Wholesale/B2B order planning

• Customer targeting and engagement by viewing their account history, inventory analytics, repeat purchase rates, etc.

Logistics and Fulfillment Operations Management

• Workflow automation (splitting, routing, order releasing, etc.)

• One centralized platform to oversee fulfillment

• Set order routing rules to control when and how orders ship

• Accountability tools for 3PLs

• Pre-built integrations and 3PL partner network for shipping coverage expansions

• Pre-sell with ease as order management will hold orders until stock is available

Purchasing Software

• Purchase planning based on sales velocity, lead time and present stock levels

• Streamlined receiving of inventory

• Easy creation of purchase orders

• Centralizes purchases, and sharing of purchasing data to accounting, sales channels and vendors

• Management of End to End Purchasing

• Financial reporting to track cost fluctuations

• Customizable low stock alerts and dynamic reorder points

• Product reporting for data-driven purchasing

Wholesale Inventory Management Software

• Unified, real-time view of stock levels and inventory performance across channels and locations

• Automation of time- consuming tasks

• Allocation of inventory to specific channels and VIP customer accounts

• Tracking of wholesale orders

• Sales representative management (performance tracking, commission payouts, etc.)

• Invoice Management

• Inventory Performance tracking and reporting for smart merchandising and demand forecasting

Retail Reporting and Analytics

• Detailed retail reports with inventory, sales and purchasing data

• Comprehensive multichannel inventory management, retail and product reporting gives access to actionable data on cost, revenue and profitability

• Access to historical data

• Balance sheet provides insight on true inventory value

• Charts and graphical dashboard enable easier sharing of insights

What We Love about It – The Pros

Its Low Learning Curve

It’s very easy to learn how to use Stitch. The interface is simple and intuitive, and even first-time users will be able to do basic tasks like (creating products and customer contacts, generating sales orders, etc.) within minutes of signing in to the platform. We just love how easy and quick it is to set up integrations and link different sales channels and add-ons to your account. All you need to do is provide the info for your third-party account and Stitch does all the heavy lifting.

Also, learning how to do different tasks is very easy because each page comes with an in-depth tutorial that walks you through each step, and the interface features pop-up menus for access to the knowledgebase and support in case you need assistance.

Its Multiple Integrations

While there are users who have complained about Stitch being “too integrations dependent,” we absolutely love that it’s compatible with a large variety of integrations (over 100 to be exact!). Stitch integrates with the most popular sales tools and ecommerce platforms, and this allows you to build your own unique tech stack that can make your business run efficiently.

Streamlined Inventory Management

Stitch is a centralized platform that allows you to manage your inventory and automate workflows from one location. From the dashboard, you can manage all of your sales channels, update your listings, run promotions, sync stock levels across all sales channels, warehouses, and fulfillment centers, and customize and implement time and cost-saving order routing strategies. Being able to do all of this in one location not only improves efficiency but also saves you valuable time, energy, and money.

Automated Purchase Order Creation

This is a powerful feature, and we love it because it saves time and increases your cash on hand. Stitch automates the calculation of reorder points and creates drafts of purchase orders. This calculation is based on real-time data on sales velocity, supplier lead time, and par levels. Once you receive a low stock alert, the purchase order is then sent out. This makes ordering faster and more accurate, and become more liquid because you have less cash tied to stock.

The Comprehensive Analytics Dashboard

Stitch’s analytics dashboard is awesome and gives you a clear, data-driven overview of your business’ performance. From this dashboard, you can view sales, revenue, and inventory stats, sales velocity and forecasting reports and sales channel-specific reports. You also have the ability to filter data using customization variables. It gives you all the data you need to formulate sales and inventory management strategies to increase revenue and profits.

What We’re Not Crazy About – The Cons

Stitch Labs Pricing

Software systems that provide exceptionally sophisticated services often carry a hefty price tag and Stitch Labs is no exception. In fact, it’s probably the most expensive multichannel inventory management software solution in the market today.

While they don’t display their prices on their pricing page (interested parties must request a price quote), they do make it clear who their target clientele is (“Stitch Labs is best suited for brands trading $1M or above, or transacting over 25k orders per year.”). So this should already give you an idea on the price range of their plans. Also, before they removed their prices, we received reports that their entry level “Essentials” plan was priced at $799, which definitely puts this out of the price range of smaller multichannel sellers.

Another thing to take note of is that implementation training is not included in the monthly fee, so you’ll have to pay for an onboarding session.

Limited Functionality for Sellers Outside the US

Stitch was designed to cater to businesses which operate and sell in the US. If you are based outside the US, Stitch may still work for you, but you should know that you will have to deal with limited functionality. For instance, Stitch does not support sales order currency conversion, inclusive taxation, international eBay seller accounts, country-specific invoice formatting requirements, etc. Read this article from Stitch Lab’s support base if you are outside the US and considering getting Stitch.

Refunds Management

For some reason, Stitch does not account for refunds made through sales channels and does not automatically adjust inventory and accounting data. Users must make manual adjustments to inventory and accounting records whenever there is a refund. The process of making manual adjustments can be cumbersome and prone to errors.

No Mobile App

Stitch has no mobile app and does not support mobile browsers.

Our Final Take: Should You Get Stitch Labs?

Please read before proceeding:

We participate in affiliate programs to fund Seller Spaceship. Some of the links you will find in our articles are affiliate links, which means that if you purchase a product using our link, we will earn a small commision. This does not, however, come with any additional cost to you, and we guarantee that our reviews will never be based on whether we will earn a commision off a product or not. We stand by our mission to provide objective and informative reviews. That being said, if you do find our product/service review helpful and decide to purchase a product or service we review, we would really appreciate it if you use our links to do so. It will really help the Seller Spaceship team a lot in providing you with awesome content that can hopefully help your business!

If you are a small multichannel seller who is just starting out, the answer is NO. Stitch is simply beyond your budget and way too complicated for you. If you are looking for a similar solution, we strongly recommend that you get Ecomdash. Ecomdash offers a similar level of functionality at a price that is more affordable to smaller business owners. If you want to learn more about Ecomdash, read our full review here.

However, if you are a medium-sized multichannel seller who is experiencing a period of rapid growth in your business, and can afford Stitch Labs, the answer is YES. You stand to benefit a lot from their centralized platform which can automate your inventory and retail operations.

In multichannel retailing, one of the most important inventory management strategies to implement is the Just-In-Time inventory system. For the uninitiated, Just-In-Time inventory is a system in which you forecast demand and keep just enough inventory to meet that demand. This system allows you to be more liquid and having more cash on hand gives you access to investing opportunities that can grow your business further. Moreover, this system significantly reduces your storage costs and lowers your loss risk.

The key to implementing this system effectively is accurate demand forecasting, and this is where Stitch shows its tremendous value. Accurate demand forecasting requires the efficient tracking of sales data and Stitch provides you with a highly informative sales velocity report that allows you to understand how fast your products are selling. Moreover, it gives you insight on demand fluctuations and seasonal trends which will help you order the right amount of product at the right time.

Also, Stitch users can easily make crucial decisions regarding their inventory quickly because the platform allows them to easily track their inventory across all their sales channels. Inventory data is updated in real-time, and it works really well with the automation features of the platform. For instance, Stitch allows you to create drafts of purchase orders which you can send as soon you receive a low stock alert. This significantly reduces the time spent on ordering and fulfilling sales orders. In effect, you maximize profitability because you save time and get your fresh inventory faster which enables you to consistently meet demand without having to break bank on storage costs.

To sum up, Stitch is the perfect platform to use when implementing a Just-In-Time inventory strategy for your business because it virtually eliminates the danger of miscalculating demand or running into stockouts, enabling you to reap the full benefits of reduced costs and improved efficiency.

If you’d like to see how Stitch Lab’s centralized inventory management dashboard can help you implement a Just-In-Time inventory system for your business, get in touch with their team, and request a free trial. Stitch Lab’s streamlined approach to inventory management might just be what you are looking for.

Is there anything you love about Stitch Labs that we weren’t able to mention in the article? Is there a feature that has really helped your business that you’d like to share? Do you have more questions about this awesome Amazon inventory management tool? Post a comment and join in on the discussion. We’d love to hear from you!

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Orderhive: A Quick Look

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What Is Orderhive?

Co-founded by Jayneel Patel and Niraj Patel in 2012, Orderhive is a cloud-based, multichannel inventory and order management software solution that streamlines the process of selling on marketplaces such as Amazon, eBay, Etsy, Shopify, and many more. It provides its users with a centralized platform from which they can facilitate inventory control, track orders across multiple sales channels, manage sales and purchase orders, and handle shipping and order fulfillment.

Regarded as one of the top ecommerce inventory management software systems in the market today, Orderhive has received the following awards and recognitions:

• 2017 – “Purchase Order Reviewers’ Choice Award” from Software Advice

• 2018 – “Rising Star Award” and ‘Great User Experience Award” from FinancesOnline

• 2019 – “Fastest Growing Software”, “Most Popular Software” & “Most Searched Software” from SaaSworthy

• 2020 – “Best Support” from Software Suggest

Let’s Talk Features

Multichannel Integration

The Orderhive platform integrates with the biggest and most popular marketplaces and shopping carts, fulfillment companies, carrier shipping partners, marketing, feedback and survey, payment and tracking automation services.

Ecommerce Automation Software

This feature enables users to automate vital business processes such as managing inventory, orders, shipping and Amazon multichannel fulfillment. Orderhive automation is based on pre-set and customizable “triggers” which can be configured by the user.

Multichannel Inventory Management Software

Orderhive allows users to combine multiple sales channels in their accounts, and provides real-time inventory tracking. Because of this feature, updating stock levels across different locations or sales channels is fast and easy.

Multichannel Listing Software

Orderhive’s listing software enables users to create product listings and bulk-list it to any of their sales channels. Users can choose how to list their products through the use of default or user-customized listing templates. It also allows them to manage their listing data easily, and its real-time syncing ensures that changes to inventory details are reflected across all sales platforms immediately.

Multichannel Order Management Software

Orderhive’s order management pulls all multichannel orders into a highly-intuitive dashboard where users can process orders, process payments, generate invoices, manage returns, and allow dropshipping and backorders. Users can customize the order data they see in a window for quick reference, and also utilize time-saving features such as bulk actions that simplify repetitive tasks in managing orders.

Shipping Software

Orderhive’s shipping software allows users to import all their orders from different sales channels into an easy-to-use dashboard where they can optimize the fulfillment method for each one. Users can choose optimal shipping options in terms of price, discount, package dimensions, location and date of delivery. Also, the software comes with time-saving features such as smart shipping bulk actions that makes processing orders faster and shipping automation that can easily manage repetitive tasks.

Purchase Management Software

Orderhive’s purchase management software makes the process of replenishing inventory easy. The software can automate the creation and tracking of purchase orders, facilitate the pre and post inwarding process, manage and sync suppliers with the user’s purchase patterns, and customize the entire purchasing process. The purchase management software also offers reports based on real-time information that provide users with insight on their inventory purchases, suppliers and transaction history.

Warehouse Management Software

This feature enables users to maximize warehouse performance. The warehousing system provides real-time inventory stock level updates, organizes inventory by batch and location, fulfills and tracks orders. configures shipping workflows and makes management of multiple warehouses easier.

Analytics and Reporting System

Orderhive’s robust reporting system includes inventory reports, sales reports, purchase reports, and shipment, customer, invoice and returns reports. These data-rich reports utilize the most up-to-date information and come with visual elements that make interpretation much easier.

Amazon FBA Integration

Users can integrate their Amazon FBA (Fulfilled by Amazon) account to Orderhive and move their stock to FBA Fulfillment Centers.Through this integration, users can manage FBA inbound shipments on the Overdrive platform.

Amazon Seller Fulfilled Prime Integration

Users who are Amazon SFP sellers can list their products via Orderhive and manage their prime orders, ship products, and track shipments on the platform.

What We Love about It – The Pros

Orderhive Pricing

In our opinion, Orderhive is quite inexpensive if you consider the powerful features the software offers and if you compare its price matrix to those of competing platforms that offer similar capabilities like Skubana, Zentail, and SolidCommerce. Orderhive’s volume-based seller plans are reasonably priced, and it even offers a free plan for Shopify users which comes with basic inventory management features and onboarding assistance via email. Sure, there’s the $99 onboarding fee (which we’re not crazy about) and the charges if you exceed the monthly order limits of your plan, but all things considered, Orderhive is very competitively priced.

It’s Loaded with Powerful Features

Orderhive is packed with robust features that will enable you to streamline and automate every backend retailing process for your ecommerce store with relative ease. It offers a high level of customization, unlimited integrations, powerful automations, real-time inventory tracking and so much more. The software system has a sleek, modern design, and its user-friendly interface is highly-intuitive and easy to navigate.

Its Massive Integration Library

With over 250 accredited partners, we are seriously impressed with Orderhive’s extensive integration library. However, what’s even more impressive is Orderhive’s offer of unlimited integrations; it pretty much allows you to integrate their software with virtually ANY 3rd party platform your business might need. If an integration you want is not on its list of accredited partners, all you have to do is make a request to their support team to make the integration available. This high level of customization allows you to perform tasks the way you want to and use services you prefer to address the specific needs of your business.

Allows Your Business to Run Efficiently on Autopilot

Unlimited automation is one of Orderhive’s most powerful capabilities and is one of our favorites. Through its automation software, you can automate part of or even the entire order fulfillment process by using the platform’s preset workflows. This frees you up from repetitive tasks, saving you time and allowing you to channel more of your effort and resources into growing other aspects of your business.

Customer Service

There’s a reason why Software Suggest awarded Orderhive “Best Support” this year; its customer service is AWESOME. Help and support via chat, Skype call, or phone is available 20 hours a day, 7 days a week. Customer service reps are personable, knowledgeable, transparent, and helpful. Their onboarding process, although not offered for free, is excellent, and the one-on-one coaching they provide will have you up and running quickly and will get you to where you need to be in terms of understanding the platform really fast.

What We’re Not Crazy About – The Cons

The Steep Learning Curve

Orderhive is such a massive ecommerce management system and it takes considerable time to really learn how to maximize its use. The software is loaded with a lot of features that figuring out how it can improve your workflows and help your business is a serious task in itself.

Orderhive does offer a demo version, but the two-week duration you get simply isn’t enough time. Also, the demo version only comes with two integrations, which isn’t really enough for you to understand the software’s functionality (some customers have reported that you can request for more, and the support team usually agrees to the request).

The Help database, which contains a substantial amount of articles and videos, is pretty solid, but from our POV, the content, particularly in automation features, could be a little more in-depth for new users to actually understand what the platform can do. Users can also benefit a lot if they added more contextual help features like lightboxes, pop-ups, and tool tips.

The $99 Onboarding Fee

We don’t want to sound petty, especially since Orderhive’s onboarding process has garnered a lot of praise from its users. But still, $99 is $99, and for us every dollar matters. Orderhive charges $99 for onboarding and set-up assistance, something other SaaS companies usually offer for free. This onboarding fee becomes a slight issue with the demo, because for you to be able to make sense of Orderhive and how you can use it for your business, you’ll have to pay the fee to have their support team import your business data to the demo platform.

If you’re a demo user, paying the fee isn’t really an appealing idea because you don’t really want to spend money on anything you’re not certain you will use yet.

That being said, Orderhive’s onboarding process is top-notch, and the support team does an amazing job in getting you up-and-running. Also, users have access to tech support 20 hours a day, 7 days a week.

Monthly Order Limits

Orderhive recently restructured their pricing matrix, and now enforce monthly limits to the number of orders users can process through their plans. Once you exceed the monthly limit, you will be charged for succeeding orders, the cost of which will depend on your plan (Lite – $0.30 per order, Starter – $0.15 per order, Growth – $0.12 per order). This might be too restrictive for sellers who can’t predict the number of monthly orders they get and for high volume sellers. Take note though that all Fulfillment By Amazon (FBA) orders are completely free.

Our Final Take: Should You Get Orderhive?

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Automation is Orderhive’s most powerful feature, so if lack of manpower is one of your business’ pressing concerns, we strongly suggest that you get Orderhive.

Orderhive’s powerful automation software can empower small and mid-sized multichannel sellers by enabling them to optimize their retailing processes without having to employ a large staff of employees. Because a large staff is no longer necessary, operational costs go down, and they can rechannel time and financial resources toward taking their business ventures to the next level.

Workflows for inventory management, order fulfillment, and warehouse management can be partially or fully-automated, which makes keeping track of inventory at multiple locations easier. Moreover, Orderhive’s fully automated purchase management system, which works perfectly with the platform’s real-time inventory tracking, facilitates easy restocking for fast-moving products. Automating these business processes improves accuracy and consistency, and leads to faster turnaround times without additional effort and manpower. This full control of inventory movement improves a business’ overall efficiency.

To sum up, Orderhive is perfect for thriving small and mid-sized businesses (even those with brick-and-mortar stores) with limited manpower which need to streamline their retail processes for full inventory control in order to scale upward quickly. If you are a business owner with these needs, Orderhive is a good fit.

If you want to experience Orderhive’s powerful features, sign up for a 15-day trial. Their onboarding team will have you set-up in no time so that you can get a feel of how this platform can potentially help your business.

Is there anything you love about Orderhive that we weren’t able to mention in the article? Is there a feature that has really helped your business that you’d like to share? Do you have more questions about this awesome Amazon inventory management tool? Post a comment and join in on the discussion. We’d love to hear from you!

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